Cascade Home Cleaning: Pre-Cleaning Instructions
Welcome to Cascade Home Cleaning – Your Dedicated, Local and Trusted Partner in Home Cleaning
Tidy Personal Items
Please clear surfaces of personal belongings, clothing, toys, or dishes so our team can focus on deep cleaning rather than organizing.
Secure Pets
If you have pets, please ensure they’re safely secured during the cleaning. We love animals, but this helps us clean thoroughly.
Access Instructions
Make sure we have clear instructions on how to access your home if you won’t be there (e.g., key code, lockbox location).
Pre-Clean Instructions
Review the details below to ensure a smooth preparation for your upcoming Standard Cleaning service!
Be proactive to avoid additional fees, and feel free to reach out to our office with any inquiries.
General
Clear surfaces and floors of clutter. Secure valuables and fragile items. Ensure accessibility by unlocking rooms. Manage Pets and Children (keep out of way of cleaners and equipment).
Kitchen
Store perishable food, clear countertops. Remove items from stovetop and kitchen floor. Empty sinks, dishwashers (we can clear sink and load dishwasher if this is a selected extra).
Bathrooms
Clear countertops and toilets. Remove items from shower/tub areas. Clear bathroom floors and corners. Flush all toilets and ensure no bodily fluids are present.
Bedrooms
Put away clothing and personal items. Organize nightstands and dressers; clear surfaces. Remove shoes and clear bedroom floor
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Serving communities
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How we operate
Important notes for your upcoming clean:
1. Our crew will arrive within a window +/- 30 minutes to the scheduled appointment. Why? Sometimes we are running slightly ahead or behand based on the days schedule and we try our best to be as punctual as possible.
2. The card on file has a 'hold' applied 24 hours in advance of the clean. Your card is not charged until AFTER the cleaning is completed. Why? We are in the business of cleaning, not chasing down payments. Our clients enjoy the convenience of not being hounded down for payments and our crew can focus on the importance of the cleaning.
Our Approach to Exceptional Cleaning Services
At Cascade Home Cleaning, we believe that a clean home is a happy home. Our approach to providing exceptional cleaning services is built on a foundation of professionalism, reliability, and hospitality. We understand that every home and every client is unique, and we strive to meet your specific needs with our comprehensive and flexible cleaning solutions.
Our Cleaning Process
Free Consultation: We start with a free, no-obligation consultation to understand your cleaning needs and preferences. During this consultation, we will discuss your specific requirements, any areas of concern, and your schedule. This allows us to create a customized cleaning plan tailored to your home.
Cleaning Plan: Based on our initial consultation, we develop a detailed cleaning plan that outlines the tasks to be performed and the frequency of service. Whether you need weekly, bi-weekly, monthly, or one-time cleaning, our plan will be designed to fit your lifestyle and budget.
Professional Cleaning Team: Our team of experienced and trained cleaners will arrive at your home on the scheduled date and time. We use high-quality cleaning products and equipment to ensure a thorough and efficient cleaning process. Our cleaners are respectful of your home and belongings, and they follow strict protocols to maintain a high standard of cleanliness and hygiene.
Attention to Detail: We pride ourselves on our meticulous attention to detail. Our team will clean every nook and cranny of your home, ensuring that even the most hard-to-reach areas are spotless. We pay special attention to kitchens, bathrooms, living areas, and bedrooms, leaving your home fresh and inviting.
Quality Assurance: After each cleaning session, we conduct a thorough quality check to ensure that our high standards are met. We love when you are able to complete the walkthrough with us, and if you notice anything then we can adress it right then and there.
Our Cleaning Services
We offer a wide range of cleaning services to meet the diverse needs of our clients. Our services include:
Regular Home Cleaning: Keep your home consistently clean with our weekly, bi-weekly, or monthly cleaning services.
Deep Cleaning: Ideal for a thorough clean that reaches hidden dirt and grime. Perfect for seasonal cleaning or when you need a more intensive clean.
Move-In/Move-Out Cleaning: Ensure your new home is pristine before moving in or leave your old home spotless for the next residents.
Our Team
Our cleaning team is the backbone of Cascade Home Cleaning. Each member of our team is carefully selected and undergoes rigorous training to ensure they meet our high standards of service. We are fully insured and bonded, giving you peace of mind knowing that your home is in safe hands. Our team members are professional, trustworthy, and dedicated to delivering the best cleaning experience.
Customer Satisfaction
Customer satisfaction is at the heart of everything we do. We believe in building long-term relationships with our clients based on trust, reliability, and exceptional service. If you are ever not satisfied with our service, please let us know, and we will make it right. Your feedback is invaluable to us, and we use it to continually improve our services. My commitment is to provide 110% satisfaction.
Frequently Asked Questions
Find answers to the most common questions about our home services.
Pricing is driven by a few factors, namely floor plan (how many bedrooms, how many bathrooms), square footage, state of the property when we arrive, labor hours required, and any additional services requested.
We understand that schedules can change. Just let us know at least 24 hours in advance, and we’ll be happy to reschedule your appointment. Cancellations inside 24 hours are assessed a cancellation fee of 50% of the booking total.
The duration depends on the size and condition of your home, as well as the specific services requested. We can provide you with an estimated time frame after evaluating your cleaning requirements.
All our teams are fully insured. This means you are protected in case of any accidental damages or injuries that may occur during the cleaning process.
Yes. Our customers are welcoming us into their homes and we take that responsibility very seriously. All our cleaners undergo thorough background and reference checks prior to joining our team.
We accept VISA, Mastercard, American Express, and Discover.
Yes, and we offer all our recurring customers discounts. We offer weekly, bi-weekly, and monthly plans. For each of our services you can select and schedule recurring appointments and save instantly.
Our email service reminders include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking with one click. Or simply call us or email us and we’ll update your booking.
We offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us and we’ll make it right.
Yes! Not only are homes with pets our specialty, we don’t charge extra fees for any furry roommates.
Nope! We provide all our own supplies. However, if there are special equipment or products you’d prefer the team use, we’re always happy to so long as they are provided.
We kindly ask that all pets are either supervised by owners if owner is home while we clean, or crated/sequestered away from cleaners if owners are not home. We love pets (obviously 🙂 ) but appreciate your understanding out of consideration for both our teams’ and your pet’s comfort.
Not a problem – our cleaners are trained to handle keys and access codes responsibly.
For recurring customers, no. For one-time deep and move-out cleans, while you do not need to remain on the premises the entire time the team cleans, we do require owners be home at the time we’re finished to do a thorough walk-through and ensure everything meets (or exceeds!) expectations.
We’re primarily in Bellingham and serve customers as far north as Blaine and as far south as Burlington and Anacortes.
We offer standard cleaning, deep cleaning, and move-in/move-out cleaning. For details on what each of these cleans include, feel free to head to our Services page (link). We’re always happy to tailor a cleaning to meet your specific needs.
Nope. Generally our teams prefer to have owners home for the first time we visit so as to point out specific areas/details, but it isn’t required.
1. Ready to book now? Simply head to our Book Now page – it only takes 60 seconds 🙂 Select the service you want for personalized pricing and schedule an estimate in real-time based on our actual availability (yes, it’s mobile-friendly!) 2. Not quite ready to book and want to request a quote? Feel free to do so here (link) 3. Prefer old school? Reach us anytime at 360-594-5990.
